BDO Customers Lose Money Due To Alleged Online Banking Hack

Victims say beneficiary of illegal transactions was Unionbank account of “Mark Nagoyo”

BDO Unibank account holders have reportedly lost thousands of pesos in deposits due to an online banking scam where unauthorized transfers were made to a Unionbank account with a fake name.

BDO users took to social media from Saturday, December 11, to complain that illegal transactions had been made using their accounts to transfer money to the Unionbank account of a certain ‘Mark Nagoyo’.

In Filipino, the word “nagoyo” means to make fun of someone.

The fraud was massive enough that a public Facebook group called “Mark Nagoyo BDO Hacked” has since been established, with several users reporting similar cases of hacking.

A common pattern has so far emerged among victims of the hacking scandal: Suspected cybercriminals were able to access victims’ BDO accounts even though they were careful not to click on suspected phishing links or reveal their contact details. banking in public.

BDO customers were surprised to receive email and SMS notifications from BDO informing them that the wire transfer – typically involving thousands of pesos – had been processed successfully. In some cases, hackers have successfully bypassed BDO’s One-Time Pin (OTP) security feature to pass illegal transactions.

Facebook user Mela Abesamis said she lost P50,025 due to the hack. Abesamis said she first received a text from BDO on Saturday at 1:11 a.m., saying there was a supposed 50,025P transfer from her account, but it was unsuccessful .

Seconds later, she received another text from BDO and the amount had already been withdrawn from her bank account.

Like other cases reported on social media, the alleged beneficiary of the illegal transaction was Nagoyo’s account.

“Sobrang now with phishing scams. Wala akong pinipindot na kahit unusual anongs, and bihira ko gamitin ang BDO debit / ko account. Naka-enable ang OTP ko, pero this time wala akong natanggap na OTP…. Nagulat na lang ako kasi nakatanggap na lang din ako ng e-mail saying that I sent money to another bank (which is Unionbank) ”, Abesamis said on Facebook.

(I am very careful with phishing scams. I also don’t click on unusual links and barely use my BDO debit / account. My OTP is activated, but this time I did not receive an OTP … I was surprised when I suddenly got an email saying I had sent money to another bank (which is Unionbank.))

Facebook user Charisse Matanguihan, who works for a government bank, was also the victim of the scheme as early as Thursday, December 9. In Matanguihan’s case, it appears that the suspects embezzled money from other people’s accounts by pretending to be her.

She said she woke up on Friday morning December 10 to missed calls and texts from several people accusing her of getting their money back. After checking her bank accounts, Matanguihan realized that she had lost a large portion of her deposits in BDO and four unauthorized fund transfer confirmations were made to her account.

“I work for a government bank so I have to maintain my integrity. I’m afraid my reputation will be ruined despite being a victim too. So, I desperately need your help to investigate and file a complaint with whoever is behind it all, ”said Matanguihan.

BDO Unibank said in a statement Sunday, December 12, that it was already investigating the alleged hacking scandal.

“BDO Unibank has been made aware of issues related to the One Time Code (OTP). The Bank would like to assure its customers that it is reviewing each case and will come back to those who have been affected, ”the bank said.

BDO then reminded customers to never share their login and OTP information, and to regularly change passwords for their online bank accounts.

The Bangko Sentral ng Pilipinas (BSP) also said it was currently in “close coordination” with BDO and Unionbank, assuring the public that it would take “corrective action”, including reimbursing affected consumers.

“Please be assured that we continue to collaborate and engage stakeholders to ensure the safety and integrity of the financial system as well as the protection of financial consumers,” BSP said in a statement. –

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